Anti-spam Policy

What is "spam"?
In the context of electronic messaging, spam refers to unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose.

We have a zero-tolerance spam policy.

Automated spam filtering
Our messaging systems automatically scan all incoming email [and other] messages, and filter-out messages that appear to be spam. All messages send to us are subject to spam filtering.

Problems with spam filtering
No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered-out by our systems.

If you believe this has happened to a message you have sent, please advise the message recipient by another means. For the protection of all our users it is our policy to never add exceptions to the spam filter - any such request will be politely refused.

You can reduce the risk of a message being caught by the spam filters by sending the message in plain text (i.e. no HTML), removing any attachments, and ensuring that your messages are scanned for malware before dispatch.

User spam
Were we provide a facility that enables users to send messages to others users must not use the facility to send unsolicited, bulk or indiscriminate messages, whether or not for a commercial purposes. Any user who does so will have their account suspended pending review. Following review any user found to be in breach of our Anti-spam policy will have their account permanently suspended.

Receipt of unwanted messages from us
In the unlikely event that you receive any message from us or sent using our systems that may be considered to be spam, please contact us using the details below and the matter will be investigated.

Changes to this anti-spam policy
We reserve the right to amend our anti-spam policy at any time without notice by publishing a new version on this website.

Contact us
Should you have any questions about this anti-spam policy, please contact us using the details set out in the 'Contact Us' link.